Privacy Policy
Last updated: March 2026
This policy explains how VPNCoast handles personal data across its website, user panel and subscription services. Data is processed only as needed to provide the service. Website analytics and user communications carried over international routes are handled separately and are not combined into browsing activity records.
Account Details and Order Records
No email address is needed to create an account; a username and password are enough. The account system processes usernames, authentication credentials, plan status and data usage to provide sign-in, subscriptions and billing. An email address is not required for registration. If users choose to provide an email address or other details in a support ticket, they are used only to handle that request.
Order records include the selected plan, amount, payment method, transaction status and transaction identifiers returned by the payment platform. These details are used to verify payments, process refunds and resolve order disputes. Support ticket content is used to investigate issues. When submitting screenshots, please conceal passwords, sensitive payment details and complete subscription links.
No-Logs Policy and Connection Handling
VPNCoast does not record which websites users access through international routes, or store browsing history, DNS query history or communications content. It does not create activity logs linking accounts to destinations. Usage data is used only to calculate data consumed and remaining, not to reconstruct browsing activity.
During connection setup and data transmission, the system needs to process network addresses and connection status temporarily. This operational state is released when the connection ends and is not kept as traceable connection history. Technical error information used to diagnose faults is limited to what is necessary and excludes destinations and communications content; it is deleted or de-identified once the issue is resolved. The no-logs policy does not mean that account, order and support ticket records are not retained.
Site Analytics and Browser Storage
Website analytics help assess page visits, referral channels, device and browser categories, and button clicks to improve content and workflows. These statistics relate to interactions with the website and user panel. They do not collect content from websites users access through international routes and should not include passwords or complete subscription credentials.
Cookies and local storage are used to maintain sign-in, save language preferences and retain necessary interface settings. Local storage may contain authentication tokens, so users should sign out after using a shared device. Users can restrict cookies or clear site storage in their browser settings. Doing so may require signing in again and will reset preferences, but will not automatically delete account or order records on the server.
Third-Party Payments and Data Sharing
Payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment platform or network, and their pages, wallets and transaction records are governed by their own rules. VPNCoast receives the payment result needed to verify an order and does not ask users to submit payment account passwords.
Data is shared only with recipients who need it to provide the service, process payments or address user requests, and only to the extent required for those purposes. When a data request is made under applicable law, only existing records within the scope of that request are processed. Browsing activity not retained under the no-logs policy is not available for disclosure.
Data Retention and Deletion Requests
Account details are retained for as long as needed to provide the service. Order and refund records are retained for as long as needed for reconciliation, dispute resolution and applicable legal requirements. Support tickets and technical diagnostic data are deleted or de-identified after the request is resolved and the retention purpose no longer applies. Because data serves different purposes, there is no single retention period, and data is not kept indefinitely after its processing purpose has ended.
Users can sign in to the panel and submit a request through the support ticket portal to access, correct or delete account details, specifying the scope of the request. Account ownership must be verified before processing. If some transaction records must be retained by law, the reason will be explained. Deleting an account may make subscriptions and historical data unavailable, so please resolve any pending orders first.
Policy Updates and Feedback
Updates to this policy will be published on this page, and the updated month will be shown at the top. Important changes to data purposes or processing scope will be announced on the website or in the user panel. Where separate consent is required, it will be handled as applicable.
Privacy questions and data rights requests can be submitted through a panel support ticket. Billing, usage limits and refund rules are covered separately in the Terms of Service; this policy does not replace those terms.