Account & subscriptions
From creating an account to updating your configuration. New to the service? Start with the quick start guide. If you already have an account, check your status in the user dashboard.
Do I need an email address to create an account?
No email address is required. Create an account with a username and password. Keep your credentials safe and use a unique password for this service rather than reusing one from another site. After creating an account, check your plan, orders and subscription status in the dashboard, then choose a service as needed. Creating an account and activating a plan are separate steps. Check the dashboard to confirm whether you have available data and an active plan; creating an account does not mean you already have an active subscription or a specific amount of free data.
Where can I find my subscription link, and how do I update it?
Sign in to the user dashboard and find your current subscription details in the subscription section. Then use your client’s subscription import or update feature. If you have already imported a subscription, update it in the client first, then check whether the route list has changed. If the update fails, check your subscription status in the dashboard and make sure your local network is working. If the dashboard shows a new link, replace the old configuration with the current one. Your subscription link is sensitive account information; don’t post it in public forums or include it in support ticket screenshots.
Do I need to buy another plan when I switch devices?
There’s no device limit, so switching devices alone doesn’t mean you need a different plan. Sign in to the same account on your new device, get the client for that platform and import your current subscription details. When using multiple devices, keep an eye on data usage in the dashboard; unlimited devices does not mean unlimited data. When you stop using an old device, remove any locally saved subscription and login details, especially before handing it over or after using a public device.
Which platforms are supported, and where can I get the client?
Windows / macOS / iOS / Android / Linux are supported. Find the client in the user dashboard after signing in; your subscription details are there too. Clients for Windows, macOS, Android and Linux are available after login. An active plan is also required to download the iOS client. Choose the download for your device’s operating system, then follow the dashboard instructions to install and import your subscription. Don’t apply setup steps from another platform: system permissions, network routing and client interfaces can differ.
What should I do if I forget my password or can’t sign in?
First, make sure you’re entering the username you saved. Check your keyboard input, letter case and whether your password manager filled in credentials for another site. Don’t send your password to anyone while trying to regain access. If another device is still signed in, use the support ticket option in the user dashboard to explain the issue and provide the order details needed to identify your account. If you can’t access the dashboard on any device, check the current contact options and instructions on the Contact page. Never post your password or full subscription link as proof.
Connections & troubleshooting
Troubleshoot in this order: local network, subscription status, client settings, then the target app. If you need help, describe the issue through the support ticket portal.
Connected, but websites won’t load. What should I do?
Disconnect and check whether your local network can still reach websites that normally work. If the local network itself is having problems, resolve those first. Then reconnect, check that your subscription is active and has data available, and try another route. If only a particular website won’t load, you don’t need to reinstall the client right away. Check that site’s account status, your app routing rules and DNS resolution instead. Narrowing the issue down to your local network, all routes or a single service is usually more helpful than repeatedly changing settings.
Why does my browser work while a particular app won’t use the proxy?
A working browser doesn’t mean every app uses the same network path. Some apps don’t use the system proxy, or may be routed directly by your rules. Check the client’s proxy mode, app rules and system network permissions. If the client offers a more comprehensive network-routing mode, enable it according to the instructions for your platform and test again. Quit and reopen the app before testing so existing connections don’t affect the result. Switch modes temporarily to identify the issue, then restore the rules that suit your everyday use.
Where should I look if a subscription update fails or the route list is empty?
Check your subscription status in the user dashboard, then make sure the client is using your current subscription configuration rather than an empty profile or an old file. When copying a link, make sure no characters are missing, spaces have not been added and no explanatory text has been included. Use the import method provided in the dashboard when possible. If another network proxy is running, quit any conflicting software and try again. If it still fails, note the error message shown by the client and submit a support ticket. Don’t send the full link; if you attach a screenshot, hide any account-identifying details in the link.
Do I need to import my subscription again after my computer sleeps or I switch networks?
Not as a first step. Waking from sleep or switching networks changes the connection environment. Make sure the new network is online, then disconnect and reconnect to your current route. If the client still shows an outdated status, quit and reopen it, then check the system proxy and relevant network permissions. Reimport only if the subscription configuration is missing, an update fails or the dashboard shows a changed link. If the issue keeps occurring in the same situation, explain the order of sleep, wake-up and network changes in your support ticket.
What information should I include in a support ticket about a connection issue?
Submit your issue through the support ticket option in the user dashboard. Include your platform, client name, selected region, when the issue occurred and the exact error message. Describe which websites work and which don’t. Mention what you’ve already tried, such as updating your subscription, reconnecting or switching routes, to avoid repeating troubleshooting steps. Include only relevant parts of logs or screenshots, and hide passwords, full subscription links and sensitive payment details first. A clear description of one issue is easier to investigate than several disconnected messages.
Speed & routes
Distinguish latency, sustained transfer performance and regional service requirements. See the route list for coverage, and our complete guide to streaming access for how platforms handle regions.
If things slow down during peak hours, should I switch routes or plans first?
Check the route and your local network first; don’t assume the plan tier is causing the slowdown. Pause background downloads and cloud sync, then compare routes on the same device and app. Check whether your local Wi-Fi also slows down during busy periods. Try a nearby region first, then compare other available regions; a shorter geographic distance doesn’t always mean a better network path. The stated differences between monthly plans are price and data allowance. A higher data tier does not promise lower latency or faster speeds.
How many countries do the routes cover, and how should I choose a region?
Coverage includes 120+ countries / 170+ routes. Start by choosing the region you need to access a service, then compare how each route performs for you. Everyday browsing, real-time interaction and video streaming have different requirements. Choose a region suited to your target service from the currently available list in the client, and compare routes using the same app and network. Coverage describes the overall service footprint; it doesn’t mean every region suits every use. Check the client and user dashboard for currently available routes and labels.
A streaming service says my region doesn’t match. Will switching routes fix it?
Not necessarily. Streaming services determine what you can watch based on factors such as your exit region, account region, content licensing and their own checks. A successful connection to a route doesn’t guarantee access to every title. First confirm that the content is licensed in the selected region, then check that the playback app is actually using the proxy. If needed, quit and reopen the app. Keep the service’s error message so you can tell whether the issue concerns network access, account permissions or regional licensing. Changing routes doesn’t replace a valid membership required by the platform, and you shouldn’t change your account details to information that isn’t accurate.
An AI tool won’t open. Does that mean the route isn’t working?
Check network access and the service’s own restrictions separately. First, test whether other international websites load. Then check whether the tool reports a connection failure, an account permission issue, an unsupported region or a service outage. If only the tool is affected, try another route in a region it supports and check whether app routing rules are involved. Avoid changing several settings at once, or it will be hard to identify the cause. Use AI tools in accordance with the platform’s account and usage rules; a working network connection does not replace account eligibility, paid access or platform approval.
Why does video still buffer when the client shows low latency?
Latency measures how long a request takes to make a round trip; it doesn’t by itself indicate sustained download performance. Video buffering can also depend on route throughput, your local network, background traffic, the streaming platform’s content delivery path and your device’s decoding performance. To troubleshoot, use the same video, quality setting and device. Pause other data-heavy tasks, then compare routes. If lowering the video quality helps noticeably, check sustained transfer performance. Don’t assume a route is suitable for every video scenario just because its latency looks low in the client.
Billing & refunds
Monthly plans and data packages are billed separately. Check plan pricing before ordering, and read the Terms of Service for the refund policy.
How much does a monthly plan cost, and when does data reset?
Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Before choosing, estimate your everyday browsing, video and file transfer needs, then check the plan page for full details. Use the user dashboard to check your usage. Reset dates aren’t the same as the start of the calendar month for every account, and a higher data tier doesn’t include additional benefits beyond those stated.
What data packages are available, and do they expire?
Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. They remain valid until used and never expire. Unlike monthly plans, which reset monthly on your activation date, data packages use a different billing model. Compare them based on how often you use the service, not just the upfront price. Never expire describes the package’s validity; it doesn’t mean you can keep using the service after the included data is used up. If your account has multiple plans or existing orders, check its current status in the dashboard. Ask support to confirm the deduction order before taking action if you’re unsure.
Which payment methods are supported, and what if my status doesn’t update after payment?
Alipay / WeChat Pay / USDT are supported. Start the payment process from the order page in the user dashboard, and follow the details shown for that order. After paying, return to the order page to check the payment status, then confirm that your subscription is active. If your payment service shows a successful payment but the dashboard hasn’t updated, first check that the account and order match. Don’t pay again right away. If you need help, submit the order reference, payment time and a receipt with sensitive details hidden through a support ticket. Don’t send payment documents through an external channel unless it has been verified.
How long is the refund period, and how do I request a refund?
Refunds are available within 14 days, no questions asked. To request one, sign in to the user dashboard and use the support ticket option to explain your request and provide the order details needed to identify it. See the Terms of Service for the full refund policy. Make it clear that you’re requesting a refund, rather than reporting a routine connection issue, so the support team can understand what you need. Don’t submit payment credentials, your account password or your full subscription link on a public page. Provide any additional information needed to verify the order through the dashboard as instructed. Check the ticket response for updates.
How can I check the new charges when I upgrade my plan mid-cycle?
If you upgrade mid-cycle, the price difference is prorated for the remaining days. Before proceeding, check the target plan, order amount and current subscription status shown in the user dashboard. Don’t calculate the final amount by simply subtracting list prices or estimating the remaining days in a calendar month. If the result differs from what you expected, save the non-sensitive information on the order page and ask support how it was calculated rather than creating orders repeatedly. After completing the upgrade, check the plan and data details in the dashboard. Don’t assume there are any additional stacking, rollover or other benefits unless they’re stated.